University of Exeter Hiring for Student Recruitment Operations Coordinator Job at Exeter, England , UK Full Time

External Engagement and Global (EEG) – Student Recruitment Operations

This role offers the opportunity for hybrid working – some time on campus and some from home. This full time post is available immediately on a permanent basis, based at our Streatham Campus in Exeter.

About the Role

Sitting within the Student Recruitment Operations team at the University of Exeter, this role focuses on providing nurturing customer experiences across a range of enquiry channels for prospective students and stakeholders. You will be providing information, advice, and guidance to prospective students across a range of formats and channels. Working within a team of colleagues in similar roles, you will become a specialist in international enquiries from specific markets, supporting prospective students and University colleagues in providing information and advice.

You will be joining our team at an exciting time as we create and build a first-class enquiries service at the University. You will be responding to enquiries from a varied and multinational customer base on a daily basis across different enquiry channels, including live chat and phone lines and via our CRM system, Microsoft Dynamics. The role will also be involved in exploring and supporting enhancements to our current enquiry handling processes and structures as part of this ongoing enquiries project.

In addition to enquiries, this role will help support the Student Recruitment Operations Team organise and run a range of student recruitment activity – both in person and virtual – throughout the academic year, including a focus on supporting international recruitment from a central student recruitment perspective. Supporting the University’s undergraduate and postgraduate recruitment ambitions, this work will include online subject sessions and virtual open days, large scale on-campus Open Days and Offer Holder Days and applicant interviews, as well as international campus visits.

Within the role you will build relationships across the Student Recruitment Operations team and more widely within the EEG division, as well as key academic and stakeholder contacts to support the smooth running of student recruitment activity across all levels of study.

About you

We are looking for a proactive individual with a natural instinct for excellent customer service and who prides themselves on their ability to provide a positive, supportive, and nurturing customer experience at every opportunity. Ideally you will have experience of handling enquiries across a variety of channels and experience in working in a customer focused environment dealing with a wide range of stakeholders.

An ideal candidate would be an effective communicator with demonstrable organisational and planning skills and some experience in working on events. Your attention to detail and ability to provide clear and accurate information is key. Whilst experience of using Microsoft Dynamics or a CRM system would be welcome, you will be provided with training to use our different software systems, as well as wider training to develop your knowledge of the university in a specialist area.

Within your application to the role, you are welcome to use examples or refer to skills or attributes that you have developed in the workplace, or within your personal life, such as through volunteering or other personal commitments like activities or clubs.

Student Recruitment Operations Team

Our team delivers student recruitment activity for the university across all cohorts, markets and programmes of study to support the university’s recruitment strategy and aims. Working across all our campuses, the team is responsible for supporting the student experience at key touchpoints in their recruitment journey, whether that is through creation and delivery of over 200 in-person and virtual events or managing thousands of individual enquiries and requests for information and advice. The team works in a matrix approach, with thematic groups focusing on specific areas of recruitment, ranging from digital activity, to events and to enquiries.

We have staff situated across our three campuses in Devon and Cornwall and work collaboratively across the university to provide prospective students with the advice, guidance and support they need when choosing a university.

Please ensure you read the Job Description and Person Specification for full details of this role by clicking on the attachment.

The University of Exeter

We are a member of the prestigious Russell Group of research-intensive universities and in the top 150 universities in the world (Times Higher Education World University Rankings 2022 and QS World University Ranking 2022).

Our research income in recent years means we’re the fastest growing UK Research University with some of the world’s most influential scientists, and we seek to answer some of the most fundamental issues facing humankind today through this. More than 99% of our research is of international quality and our world-leading research impact is growing faster than any other Russell Group university (2021 Research Excellence Framework). We encourage proactive engagement with industry, business and community partners to enhance the impact of research and education and improve the employability of our students. Read about our world leading research – Green Futures and how we are transforming education for a changing world. We are located in a beautiful part of the country and Exeter (a fast growing tech hub) is one of only a few UK cities to have been designated as a UNESCO Creative City.

Our Equality, Diversity and Inclusion Commitment

With over 27,000 students and 6,400 staff from 180 different countries we offer a diverse and engaging environment where our diversity is celebrated and valued as a major strength. We are committed to creating an inclusive culture where all members of our community are supported to thrive; where diverse voices are heard through our engagement with evidence-based charter frameworks for gender (Athena SWAN), race equality (Race Equality Charter Mark), LGBTQ+ inclusion (Stonewall Diversity Champion) and as a Disability Confident employer. Whilst all applicants will be judged on merit alone, we particularly welcome applications from groups currently underrepresented within our working community. Reasonable adjustments are available for interviews and workplaces.

Benefits

We offer some fantastic benefits including:

• 39 days leave per year
• options for flexible working
• numerous discounts at leading retailers
• onsite gyms on all of our campus’ and a cycle to work scheme
• sector leading policies around maternity, adoption and shared parental leave (up to 26 weeks full pay), paternity leave (up to six weeks full pay) and a new Fertility Treatment Policy
• stunning campus environments in Exeter and Cornwall, in the beautiful South West of England

Further information

Please contact Laura Drinkwater – [email protected] or 01392 301673