The team provides a first point of contact service to approximately 4,000 students. The DL Student Support Officers work across this portfolio and carry out all of the administrative activities associated with the end-to-end student journey, under the day-to-day supervision of the DL Team Leaders.
You will have the ability to cope with intermittent and varied workloads and to prioritise tasks, to cope calmly with frequent interruptions that inevitably arise at certain periods and the capability to work flexibly as part of a busy team in a University environment.
In addition, the role requires interaction with many people within and external to the University thus a professional attitude, willingness to help and ‘can do’ approach are required in order to effectively execute the duties outlined.
The ideal candidate will be able to demonstrate an understanding of distance learning / online learning and have worked in a comparable setting or be able to demonstrate transferable skills. You will have strong IT, written and verbal skills.
As a diverse and forward-thinking employer, we embed the principles of equality, diversity and inclusion into everything we do. That includes not just our core missions of teaching and research, but also our support for staff, students and our local community.
We’re committed to the wellbeing of all our staff and to the sustainability of our environment, on our campus and beyond. We offer a competitive salary package, excellent pension scheme and a generous annual leave allowance, along with opportunities to develop your career in a supportive and collaborative environment.
Full time or job share considered, Permanent
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