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Area of Specialization

Technical Terminology

Type and proofread correspondence, forms and other documents
Schedule and confirm appointments
Greet people and direct them to contacts or service areas
Determine and establish office procedures and routines
Answer telephone and relay telephone calls and messages
Answer electronic enquiries
Compile data, statistics and other information
Order office supplies and maintain inventory
Record and prepare minutes of meetings, seminars and conferences
Arrange travel, related itineraries and make reservations
Open and distribute regular and electronic incoming mail and other material and co-ordinate the flow of information
Set up and maintain manual and computerized information filing systems