Whirlpool Corporation Hiring for Remote Customer Service Representative at Columbia, SC Full Time

Whirlpool Corporation (NYSE: WHR) is committed to being the best global kitchen and laundry company, in constant pursuit of improving life at home. In an increasingly digital world, the company is driving purposeful innovation to meet the evolving needs of consumers through its iconic brand portfolio, including Whirlpool, KitchenAid, Maytag, Consul, Brastemp, Amana, Bauknecht, JennAir, Indesit and Yummly. In 2020, the company reported approximately $19 billion in annual sales, 78,000 employees and 57 manufacturing and technology research centers.

Whirlpool Corporation is consistently recognized by FORTUNE as one of the World’s Most Admired Companies. Our values are the driving force behind everything we do. Integrity, Respect, Inclusion & Diversity, One Whirlpool, and Spirit of Winning propel our teams to excellence. Get to know us and see what it’s like to be part of a company that is in constant pursuit of improving life at home.

Job Description

This role in summary

At Whirlpool and within our Consumer Services organization there are many opportunities for career growth and advancement. As a Customer Service Representative for Whirlpool Service Plans (AIG), you will support our consumers, and/or internal process partners via phone, chat, email or other technology for our Whirlpool Consumer Services organization. These interactions range from scheduling service appointments to placing part orders. Whirlpool Service Plans (AIG) support our customers from 8am-8pm EST Monday through Friday and 8am-5pm Saturdays.

This position is completely remote/work from home.

Your responsibilities will include

Managing and maintaining customer information databases while providing product and service information, processing customer transactions and resolving customer inquiries on the first call.

Contribute to customer satisfaction through resolution of customer service requests while meeting individual and team productivity goals.

Support customer questions regarding their extended service plan contract

Support Whirlpool Service Network regarding service dispatch questions

Inbound contacts via multiple channels – phone, email, chat.

Ability to manage multiple tasks and computer systems.

Customer Service both internal and external

Sales for extended service plans

Minimum requirements

Must be able to work full time/40 hour schedule

High School Diploma/GED

Ability to provide an in‐home office environment that is ergonomic, comfortable and in its own space separate from the living space.

Ability to provide a quiet environment during work hours with no distractions.

Cable or DSL internet service must be available in your area with a 12+ mbps download and roughly 2 kbps upload speed. Satellite service is not acceptable. WI-FI is not acceptable. A wired ethernet cable connection is required.

Must be able to provide office equipment other than the PC (desk, chair, lighting)

Must be able to work shifts between 8am-8pm Monday to Friday and 8am-5pm Saturdays

At least 1 year of customer service experience in a virtual environment or equal experience in customer service.

Preferred skills and experiences

Ability to type at least 35 error-free words per minute while interacting with customers

Ability to troubleshoot issues and find appropriate resolutions while maintaining empathy and professionalism

Intermediate computer skills and ability to navigate through multiple systems

Virtual environment experience a plus

Experience with computer setup and overall computer literacy

Previous virtual call center experience or applicable retail customer service experience

Intermediate computer skills and comfortability working with contact center software such as SAP-eCRM, Aspect, Genesys, Google Suite, or Zoom.

Experience working in a fast paced environment while managing multiple computer programs, across multiple screens.

Critical thought and experience in problem identification and creative problem resolution

What is in it for you?

The opportunity to work full-time from the comfort of your home

Competitive compensation at $15.00 an hour

Opportunities for sales commission

Internet reimbursement

Medical, Dental, and Vision Insurance

401(k) Investments Program

Appliance discounts and other employee perks

Professional growth and advancement opportunities

Connect with us and learn more about Whirlpool Corporation

See what it’s like to work at Whirlpool by visiting Whirlpool Careers. Additional information about the company can be found on Facebook, Twitter, LinkedIn, Instagram and YouTube.

At Whirlpool Corporation, we value and celebrate diversity. Whirlpool Corporation is committed to equal employment opportunity and prohibits any discrimination on the basis of race or ethnicity, religion, sex, pregnancy, gender expression or identity, sexual orientation, age, physical or mental disability, veteran status, or any other category protected by applicable law.