York University Looking for Parking Enforcement Officer I at Toronto, ON Full Time

Purpose:
Ancillary Services provides a wide range of professionally managed campus services and amenities to enhance the student experience and support York University’s mission, vision and priorities. With a commitment to sustainability, equity, diversity and inclusion, Ancillary Services works with internal and external partners to provide exceptional experiences and enhance the quality of campus life in alignment with the University’s core values.Acts as an agent of the University, by enforcing York University and municipal Parking and Traffic Regulations at York University.

Education:
High school diploma. Must obtain certification and maintain status as a Municipal Law Enforcement Officer prior to completion of Probationary period. Must hold a valid Ontario driver’s license (Class ?G’) in good standing. Provision of clean driver’s record required.

Experience:
Two (2) years of recent bylaw enforcement experience (defined as within the last five (5) years) issuing municipal parking violations. Two (2) years parking related experience (e.g., working with Parking related equipment such as pay stations and/or license plate recognition).. Minimum of two (2) years’ experience in customer service position involving considerable public contact. Previous experience with mobile payment applications & pay stations / machines is preferred.

Skills:

• Demonstrated customer service skills
• Excellent public relations skills with the ability to be diplomatic, tactful, patient and courteous
• Demonstrated interpersonal communication skills (verbal and written communication skills)
• Effective listening, problem solving and conflict resolution skills
• Ability to work with hand held ticket writer devices and the ability to write legible reports
• Respects diversity and promotes inclusion in the workplace, contributes to an inclusive and diverse team-based, positive work environment.
• Recognizes diversity of abilities and adapt content, tone, medium, and style to audience to be inclusive.
• Committed to continuous learning and skill building in diversity, inclusive and cultural competence.

Additional Notes:
Physical demands involved in this position:

• Constant walking and carrying up to 10 pounds
• Frequent, standing, sitting, reaching, use of hands
• Occasional climbing, bending/twisting, pushing/pulling, leaningb) Working Conditions
• Working outdoors in various weather conditions
• Frequent computer use required
• Required use of telephone/radio
• Frequent interaction with community members, including potentially distressed individuals