Zendesk Hiring for Senior Software Engineer – Embeddable Web Widget Job at Melbourne, Australia Full Time

We’re looking for a Senior Software Engineer to join a small, close-knit team of devoted engineers working on the client-side end-user experience for our Embeddable Web Widget.

The Embeddables Widgets team coordinates the very well known Zendesk Web Widget. The Web Widget exists today on over 100,000+ websites from all around the world and enables our customers to provide relevant, in-context support to their end-users. We are now in the process of building out an entirely new messaging experience based on top of our existing foundations which will allow our end-users to take their conversations with them, switching between different devices and different social channels as needed. We work with many teams around the globe to bring this modern and exciting form of communication to life.

• Contribute to the technical direction and architecture of an extraordinary product

• Help improve accessibility, scalability, performance, maintainability and security of the technology platform

• Support customers and the product by helping the team focus on observability, monitoring and a lightning-fast ability to respond to service incidents

• Collaborate with teams located in other offices and time zones on joint projects

• Mentor and guide team members by reviewing code submissions, pairing and being a soundboard for all stakeholders

• Experience working with Web technologies specifically in Javascript and front end libraries like React

• Fresh ideas – We like to challenge our own assumptions and experiment with emerging technologies

• Willingness to work on the entire tech stack, not just frontend or backend

• A collaborative and eager demeanor is a must

• Flexibility to pivot with changing priorities

• A mature and pragmatic approach when choosing new technologies

• Experience with Ruby on Rails and/or other web frameworks is ideal but not essential

• Experience with agile development processes, working in a fast-paced environment with continuous integration.

• Experience with Typescript in React applications.

About Zendesk – Champions of Customer Service
Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 logos with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers. Zendesk products are built with love to be loved. The company was conceived in Copenhagen, Denmark, built and grown in California, taken public in New York City, and today employs more than 4,000 people across the world. Learn more at www.zendesk.com.

We believe in service. Learn more about how we provide support to our local communities with volunteering, grants and product donations.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.

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