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Alcon Hiring for Field Service Engineer – Surgical (Ireland) Job at Remote , Ireland Full Time
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Field Service Engineer (Leeds/Sheffield Based)
At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers.
Job Profile:
We foster an inclusive culture and are looking for diverse, talented people to join Alcon. As a Field Service Engineer, you will be responsible for carrying out installation, emergency repair, preventive maintenance and performing retrofits and upgrades on Alcon surgical equipment. The role is responsible for maximizing customer satisfaction within the assigned territory (Republic & Northern Ireland) by providing the highest level of service. In addition, you are expected to negotiate service agreements towards meeting and/or exceeding sales goals. In this role, a typical day will involve the following:
- Complete preventative maintenance routine as scheduled and per contract conditions, as well as emergency calls. Test repaired instruments in all operating modes and demonstrates that repaired instruments operate at Alcon’s specifications. Minimize instrument failure call back.
- Install retrofits and instruct customers of resultant benefits and changes.
- Responsible for customer satisfaction on assigned territory. Ensures a high level of communication with customers, sales force, Clinical Applications and operations within the operating region, to ensure customer needs are rapidly addressed.
- Communicates equipment problems, quality issues and customer concerns to the appropriate in-house personal within the established guidelines. Consult with local and international management on chronic or unusual problems.
- Responsible for controlling expenses within budgeted guidelines.
- Support spare parts management, including the timely return of strategic spare part cores. Maintain minimal spare parts inventory while achieving high customer service. Attain inventory turn goals for the area/region.
- Ensure all resources (parts, tools etc.) are available for successful customer call completion.
- Strategically promote, educate and market Alcon services to customers.
- Ensure reporting and CRM system management. Provides timely and accurate documentation on services performed.
- Provide feedback to the sales force and management team and inform about any commercial opportunity. Feedback may include customer, competitor and market information gained through customer contact.
- Achieve technical training certifications to meet requirements and scope of responsibilities.
- Properly manages company assets (Company vehicle, test equipment, computer, etc.)
- Where applicable, sells contract services.
- Maintain and support GMP/QMS and any local regulation requirement.
What you’ll bring to Alcon:
- Medical device experience in an engineering role within a theatre environment would be desirable.
- Experience servicing and maintaining equipment.
- Bachelor’s degree or equivalent years of relevant experience
- Experience working with refractive laser machines would be an advantage but is not essential.
How can you thrive at Alcon?
- Manage your own workload and schedule while hitting your set targets
- Collaborate with teammates to share best practices and learnings as work evolves
- See your career like never before with focused growth and development opportunities
Alcon Careers
See your impact at
www.alcon.com/careers
Alcon is an Equal Opportunity Employer and participates in E-Verify. Alcon takes pride in maintaining a diverse environment and our policies are not to discriminate in any employment practices. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation for any part of the application process, please send an email to [email protected].
