At Auror, we’re empowering the retail industry to reduce theft and Organized Retail Crime, a $150 billion problem globally. It’s high volume crime that’s increasingly organized in nature and is putting people, retailers, and communities at risk every day.
Founded in New Zealand, we’re working with some of the best and largest retailers in the world across Australasia, North America, and the UK.
Auror connects people with intelligence to reduce crime. As a company, we’ve built a high-performing, positive culture with a focus on providing an inclusive environment for a diverse team. If you’re excited about reducing crime and building safer communities, for everyone, then we want you on our team.
About Customer Success At Auror
Customer Success at Auror is high impact. As we bring on some of the world’s largest retailers a lot of our time is spent on planning and delivering large-scale rollouts, running training sessions for thousands of users, and creating strategic engagement plans that ensures our customers see a reduction of crime and harm in their stores. And we are incredibly successful in doing this.
We pride ourselves on the partnerships we have with our customers. We have an incredible NPS score of 71 and continue to have high engagement and satisfaction from our customers. We are proud to set the standard for success in our industry globally. You can learn more about our approach here.
About The Role
The Customer Success Operations Manager will play a pivotal role in enhancing the effectiveness and efficiency of our Customer Success teams. You will be instrumental in shaping customer success objectives, devising strategic approaches, and implementing scalable processes. This role is a key part of further embedding our approach of global coordination and local implementation. Our objective is to maintain global consistency through standardised tools and processes, all while empowering our regional teams to tailor strategies unique to their region.
Key responsibilities:
This role reports to Ruby Arden, Director Global Customer Success
here.
Requirements
You share our values as we are looking for people who demonstrate a strong alignment to our Guiding Principles (you can find these on our Careers page)
With diversity and inclusion at the forefront of Aurors guiding principles, we promote a culture that celebrates diversity and inclusiveness at Auror, regardless of, but not limited to, race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age.
Benefits
Next Steps
If you’re excited about our mission and you have experience and a passion for this role, please hit “Apply” below.
We’re proud that Auror is a place where everyone can learn and grow. So if you’re not sure that you tick all the boxes but feel you’re close to what we’re looking for, please apply anyway as we’d love to hear from you!
Once you apply, you’ll hear from us to acknowledge your application. If you have questions about any of the above, or if you have any accessibility requirements, we’ll be able to help you from there.
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