Repair Technician-L1-Dell MBR

Job Description

Section 1: Basic Duties & Responsibilities

• Performs primary diagnosis and repair failed devices using a variety of diagnostic tools
• Drives continuous improvement on test yields, work in progress (WIP), test coverage and no trouble found (NTF) reductions
• Collects data and interprets failures
• Operates production test equipment
• Subject to established practices and procedures in a specific technical discipline
• Gathers, interprets and enters failure data information into computerized tracking system and prepares reports
• Performs test on repaired devices as needed
• Escalates test failure issues to higher level technicians and operations support team
• Complies and follows all procedures within the company security and health policy

• Exhibits proficiency in the use of tools assigned
• Utilizes process documentations such as but not limited to the following; BOM’s, Visuals, Debug, Repair, Testing tools, repair manuals and procedures
• Understand, recognize and execute Ivy Technology Toronto production requirements, rules, policies and procedures ensuring compliance of WIP
• May perform other duties and responsibilities as assigned

Section 2: Qualifications

• Electronics Technician or Technologist or A+ Certification or Equivalent Degree/Diploma
• Advanced PC skills including Microsoft Office (Excel/Word/Outlook)
• Must have prior experience repairing electronic devices, capable of debug, rework and functional tests and OS upload – should be able to open and close various devices at ease
• Technical work experience preferred

Section 3: Skills

• Ability to comprehend and execute to ensure SLA compliance requirements are met
• Strong attention to detail and problem-solving skills
• Ability to adapt in a fast-paced environment
• Ability to elaborate the failure analysis to support team
• Must have the capability to navigate with minimal assistance
• Ability to coordinate and perform multiple tasks
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to operate a personal computer including using a Windows based operating system and related software
• Ability to write simple correspondence, read and understand visual aid

Section 4: Minimum Target

• The minimum targets are dynamic in nature and should be within acceptable RR standards and will enhance with the continuous improvements in process or equipment
• As of July 20, 2022:
  • Ability to troubleshoot and repair 9 laptops/desktop per day or
  • Ability to Test 10 Repaired System board per day or
  • Ability to test and screen 50 units per day